'Buy back' scheme.
When you start out playing any musical instrument it’s difficult to know how things will turn out. A ‘buy-back’ scheme gives you security and peace of mind: if things don’t work out and you want to return or change your instrument you have a guaranteed future value for your instrument. You know in advance exactly what the financial costs are.
How it works
Choose an instrument which qualifies for ‘buy-back’.
If there is a problem with ‘play’, ‘practice’ or ‘have fun’ you can return your instrument and we will buy it back from you.
The cost is your monthly payment for each month of use and any deposit.
Example instrument Package Price £450 after deposit.
Agreed monthly payment = £18.75
Buy-back value after five months = £356.25 (£450 less £93.75 ie £18.75 x 5 months)
Rules of the buy-back scheme.
To return an instrument, it must be in good condition; properly cleaned and generally looked after.
We will not accept an item for return if it is damaged.
Minimum length of time before a return can be made is four months (one school term).
Combine the buy-back with monthly payments.
Our buy-back offer applies regardless of how you choose to pay. If you pay using our finance partners, by standing order or direct debit you can still take advantage of the offer.
- If you pay monthly for your item, either directly to us or through a finance partner and you choose to return your instrument it is your responsibility to maintain or settle your monthly payments accordingly.
- We will issue payment directly to you for any item we buy-back. We will pay you by cheque, bank transfer or online payment.
- Payment agreements made with a finance partner are separate to any other agreement.
If you return an instrument under the buy-back offer we will pay the money to you. If you choose to settle any outstanding finance or payments on the item you must do so directly to the lender.
We have done our best to keep the ‘small print’ section short. The rules for our buyback scheme are very simple and based upon what most people would consider reasonable. If you have any suggestions on how we can improve what we do or any thing we missed please let us know.
Instruments which qualify for the buy-back scheme are ‘Pay as You Play’ (PAYP) packages or any other item which specifically states that the buy-back scheme applies.
There is a minimum rental period of four months (which equates to approximately one school term), after which time you may return the instrument at any point. We will make payment to you within seven days of the after we have received the instrument back to allow inspection of the instrument and administration. We will issue payment directly to you for any item we buy-back. We will pay you by cheque, bank transfer or online payment.
If there is a finance payment, direct debit or standing order due on the instrument during this time either to Hanson Music or any third party you must make this payment in accordance with any other agreement. If you have a finance agreement in place or other monthly payment provision agreed this is completely separate from the buy-back offer. If you choose to settle any outstanding finance or payments on the item you must do so directly to the lender.
You must and maintain the instrument and ensure it is kept in good condition. We will not accept an item for return if it is damaged.
All offers are subject to status and a reference check. General terms & conditions of sale apply.
UK residents only. All offers are subject to status.
If you would like to ask any questions telephone us on 01484 848060.
We will be pleased to help you.
How to get in touch.
When contacting us please bear in mind that we are a busy factory workshop, not just a showroom and warehouse. Often it's not possible to answer phones or emails right away.
The best way to contact us is by email: firstname.lastname@example.org
We will always be pleased to help you with expert knowledge and respond to emails typically within 24 hours.
t. 01484 848060
We're open Monday to Saturday.
Phone lines are open as much as possible allowing for workshop time and visitor appointments allow.
Call us on 01484 848060
Probably the best way to get in touch - we check emails several times a day and will typoically respond within 24 hours.